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| We debated for a long time how to determine whether automation really “pays off.” Ultimately, we began counting not only the cycle time but also the number of tasks the bot completes without human intervention. For example, it used to take a day to process an application, but now it takes a couple of hours. But here's the question: is it better to look at time savings or error reduction as the main indicator of success? | |
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How to measure automation success: important metrics and how to use them
