Contact Us

Please feel free to use the Frequently Asked Questions below, submit a Support Ticket, or use our contact information to get in touch with us

How do I edit my ad?

Find your ad and display it. Look at the top of the ad on the right. See the edit link. Log in with the password you supplied when you created the ad.

I can't find my ad?

Did you pay for the ad online or select mail in payment? If you know the ad number, go to the truck search page, and type in the number. If you find the ad, log in to edit the ad and look at the top to see if it is paid for or up for renewal.

How do I put pictures on my ad?

Once your ad is posted you can add six pictures. Pictures must be JPG type files and sized small enough so they will not timeout on upload. Display your ad, use Edit my Ad link on the top right. Scroll down to the picture section. Use the browse button to browse to the first picture on your computer you want to upload. The first picture will also be the one featured as a thumbnail on the ad listing. Upload one picture at a time. If you timeout or receive an error, the picture is too big. Use any popular picture editing software to reduce / resample the picture down to 400 pixels wide. Be sure to refresh your edit screen or ad after each upload to see changes, (F5).  If you see pictures but thumbnails with a red X on the ad, you probably uploaded a BMP or GIF file. The server cannot resize or thumbnail these file types.

Sold sign won't go away.

If you sold the horse but the deal fell through you probably want to take the sold sign off. Please generate a support ticket below. Be sure to include your ad number.

How do I renew my ad?

If the ad has expired or you can't find the ad, see help question above, I can't find my ad. Display your ad and log in to edit. See renewal instructions at the top. Renewing your ad will clear the hit counter and make your ad a new ad again. It will start on the center of the home page and move down another row each time a newer ad is placed.

I submitted a support ticket but I did not hear back form anyone

After submitting a support ticket you should receive an automated reply email that lets you know that we have received your request. Tickets get queued up for review by the support staff and are answered in a timely manner. If your ticket only contained a suggestion or comment then no further response will be sent to you. If you did not receive the automated reply, the email address you entered may be in error. Please submit a new ticket.

Submit a Support Ticket - The best way to get help

Contact Us

Mailing Address

Equine Media World
1939 NE Lakeshore Dr.
Lee's Summit, MO

Email Addresses

Ad Manager
( pictures, ad problems, error messages )

Sales Contact:

Forum Moderator:


Toll Free:  
866-850-2176  8-5 CT